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Customer satisfaction in the Austrian food retail market
Hackl, Peter; Scharitzer, Dieter; Zuba, Reinhard - In: Total quality management 11 (2000) 7, pp. 999-1006
Persistent link: https://www.econbiz.de/10007178165
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Satisfied customers: profitable customer relationships: pharmaceutical marketing: how pharmaceutical sales representatives can achieve economic success through relationship managem...
Scharitzer, Dieter; Kollarits, Harald C. - In: Total quality management 11 (2000) 7, pp. 955-966
Persistent link: https://www.econbiz.de/10007178168
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New public management: evaluating the success of total quality management and change management interventions in public services from the employees' and customers' perspectives
Scharitzer, Dieter; Korunka, Christian - In: Total quality management 11 (2000) 7, pp. 941-954
Persistent link: https://www.econbiz.de/10007178169