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Current people management activities in world-class organizations
Oakland, Susan; Oakland, John S. - In: Total quality management 12 (2001) 6, pp. 773-788
Persistent link: https://www.econbiz.de/10007170757
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The links between people management, customer satisfaction and business results
Oakland, John S.; Oakland, Susan - In: Total quality management 9 (1998) 4-5, pp. S185
Persistent link: https://www.econbiz.de/10007192032
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Interdependence and cooperation: The essentials of total quality management
Oakland, John S. - In: Total quality management 8 (1997) 2-3, pp. S31
Persistent link: https://www.econbiz.de/10007198817
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Total quality management training: A review and suggested framework
Oakland, John S.; Waterworth, Robin D. - In: Total quality management 6 (1995) 4, pp. 299-316
Persistent link: https://www.econbiz.de/10007209682
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Best practice customer service
Oakland, John S.; Beardmore, David - In: Total quality management 6 (1995) 2, pp. 135-148
Persistent link: https://www.econbiz.de/10007210280