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Assessing the quality of service provided by market research agencies
Donnelly, Mike; Hull, Selma Van'T; Will, Valerie - In: Total quality management 11 (2000) 4, pp. 490-500
Persistent link: https://www.econbiz.de/10007180288
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Special Issue: Proceedings of the 4th World Congress for Total Quality Management: Integrating for Excellence; Achieving Customer Loyalty - Assessing service quality and its link w...
Donnelly, Mike; Shiu, Edward - In: Total quality management 10 (1999) 4-5, pp. S498
Persistent link: https://www.econbiz.de/10007185877
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Setting standards for reception services in UK local authorities
Donnelly, Mike - In: Total quality management 7 (1996) 1, pp. 51-66
Persistent link: https://www.econbiz.de/10007203606
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Measuring service quality in the public sector: The potential for SERVQUAL
Wisniewski, Mik; Donnelly, Mike - In: Total quality management 7 (1996) 4, pp. 357-366
Persistent link: https://www.econbiz.de/10007207283