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Special Issue: Proceedings of the 4th World Congress for Total Quality Management: Integrating for Excellence; Achieving Customer Loyalty - Maximizing the benefits of ISO 9000 impl...
Douglas, Alex; Kirk, David; Brennan, Carol; Ingram, Arthur - In: Total quality management 10 (1999) 4-5, pp. S507
Persistent link: https://www.econbiz.de/10007185876
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Missing the mark: A preliminary survey of the Scottish Charter Mark experience
Douglas, Alex; Kirk, David; Brennan, Carol; Ingram, Arthur - In: Total quality management 9 (1998) 4-5, pp. S71
Persistent link: https://www.econbiz.de/10007192059