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Total quality management
Prometheus
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International journal of technology management : IJTM
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Environment and Planning C: Government and Policy
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A practical approach to benchmarking in three service industries
Simpson, Mike
;
Kondouli, Dimitra
- In:
Total quality management
11
(
2000
)
4
,
pp. 623-630
Persistent link: https://www.econbiz.de/10007180271
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Special Issue: Proceedings of the 4th World Congress for Total Quality Management: Integrating for Excellence; Achieving Customer Loyalty - From benchmarking to business process re...
Simpson, Mike
;
Kondouli, Dimitra
;
Wai, Pui Hung
- In:
Total quality management
10
(
1999
)
4-5
,
pp. S717
Persistent link: https://www.econbiz.de/10007185848
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