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Competitive priorities of enterprises in mainland China
Zhao, Xiande; Yeung, Jeff Hoi Yan; Zhou, Qiang - In: Total quality management 13 (2002) 3, pp. 285-300
Persistent link: https://www.econbiz.de/10007167102
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An empirical assessment and application of SERVQUAL in a Mainland Chinese department store
Zhao, Xiande; Bai, Changhong; Hui, Y.V. - In: Total quality management 13 (2002) 2, pp. 241-254
Persistent link: https://www.econbiz.de/10007168996
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Quality management initiatives in Hong Kong's banking industry: A longitudinal study
Li, Eldon Y.; Zhao, Xiande; Lee, Tien-Sheng - In: Total quality management 12 (2001) 4, pp. 451-468
Persistent link: https://www.econbiz.de/10007171918