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Special Issue: Proceedings of the 4th World Congress for Total Quality Management: Integrating for Excellence; Achieving Customer Loyalty - Benchmarking maturity as we approach the...
Zairi, Mohamed; Ahmed, Pervaiz K. - In: Total quality management 10 (1999) 4-5, pp. S810
Persistent link: https://www.econbiz.de/10007185838
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Special Issue: Proceedings of the 4th World Congress for Total Quality Management: Integrating for Excellence; Achieving Customer Loyalty - Managing for quality through knowledge m...
Lim, Kwang K.; Ahmed, Pervaiz K.; Zairi, Mohamed - In: Total quality management 10 (1999) 4-5, pp. S615
Persistent link: https://www.econbiz.de/10007185863
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Special Issue: Proceedings of the 4th World Congress for Total Quality Management: Integrating for Excellence; Achieving Customer Loyalty - Cultures for continuous improvement and...
Ahmed, Pervaiz K.; Loh, Ann Y.E.; Zairi, Mohamed - In: Total quality management 10 (1999) 4-5, pp. S426
Persistent link: https://www.econbiz.de/10007185886