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Doctoral TQM research: a study of themes, directions and trends
Zain, Z.Mohd; Dale, B.G.; Kehoe, D.F. - In: Total quality management 12 (2001) 5, pp. 599-610
Persistent link: https://www.econbiz.de/10007170916
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Total quality management and theory: An exploratory study of contribution
Dale, B.G.; Y-Wu, P.; Zairi, M.; Williams, A.R.T.; Van … - In: Total quality management 12 (2001) 4, pp. 439-450
Persistent link: https://www.econbiz.de/10007171919
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Customer complaints handling system: Key issues and concerns
Lam, N.W.W.; Dale, B.G. - In: Total quality management 10 (1999) 6, pp. 843-852
Persistent link: https://www.econbiz.de/10007185749
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Attitudes to self-assessment and quality awards: A study in small and medium-sized companies
Wilkes, N.; Dale, B.G. - In: Total quality management 9 (1998) 8, pp. 731-740
Persistent link: https://www.econbiz.de/10007189018
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Total quality management sustaining audit tool: Description and use
Dale, B.G.; Boaden, R.J.; Wilcox, M.; McQuater, R.E. - In: Total quality management 8 (1997) 6, pp. 395-408
Persistent link: https://www.econbiz.de/10007195543
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An examination of the quality training needs of small companies
Miros, B.; Dale, B.G. - In: Total quality management 7 (1996) 3, pp. 309-322
Persistent link: https://www.econbiz.de/10007202391
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The influence of management information and quality management systems on the development of quality costing
Pursglove, A.B.; Dale, B.G. - In: Total quality management 7 (1996) 4, pp. 421-432
Persistent link: https://www.econbiz.de/10007207277
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A quality improvement framework: Application and comparative analysis
Dale, B.G. - In: Total quality management 6 (1995) 4, pp. 383-398
Persistent link: https://www.econbiz.de/10007209677
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Quality circles and total quality: a case study
Sherwood, K.F.; Dale, B.G.; Guerrier, Y. - In: Total quality management 4 (1993) 2, pp. 151-158
Persistent link: https://www.econbiz.de/10007218127
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Total quality management: a state-of-the-art survey of European 'industry'?
Wiele, T.Van de; Dale, B.G.; Timmers, J.; Bertsch, B.; … - In: Total quality management 4 (1993) 1, pp. 23-38
Persistent link: https://www.econbiz.de/10007218141