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SERVQUAL: A tool for measuring patients' opinions of hospital service quality in Hong Kong
Lam, Simon S.K. - In: Total quality management 8 (1997) 4, pp. 145-152
Persistent link: https://www.econbiz.de/10007197676
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Applications of quality improvement tools in Hong Kong: An empirical analysis
Lam, Simon S.K. - In: Total quality management 7 (1996) 6, pp. 675-680
Persistent link: https://www.econbiz.de/10007204942
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The impact of total quality management on front-line supervisors and their work
Lam, Simon S.K. - In: Total quality management 6 (1995) 1, pp. 45-50
Persistent link: https://www.econbiz.de/10007211314