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Dienstleistungsqualität
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colour of lighting
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Total quality management & business excellence
Tourism management : research, policies, practice
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Competitiveness review : an international business journal incorporating Journal of global competitiveness
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The influence of colour of lighting on customers' waiting time perceptions
Bilgili, Bilsen
;
Ozkul, Emrah
;
Koc, Erdogan
- In:
Total quality management & business excellence
31
(
2020
)
10
,
pp. 1098-1111
Persistent link: https://www.econbiz.de/10012256693
Saved in:
2
Service quality, emotion recognition, emotional intelligence and Dunning Kruger syndrome
Boz, Hakan
;
Koc, Erdogan
- In:
Total quality management & business excellence
32
(
2021
)
11
,
pp. 1201-1214
Persistent link: https://www.econbiz.de/10012607237
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