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exploratory factor analysis
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Arbeitszufriedenheit
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Beschwerdemanagement
1
Bibliometrics
1
Bibliometrie
1
Brasilien
1
Brazil
1
Complaint management
1
Customer satisfaction
1
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ISO 9001:2015
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complaint
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employee satisfaction scale
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Lee, Yii-Ching
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Martins, Vitor W. B.
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Pinto, Jefferson Souza
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Siltori, Patricia F. S.
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Total quality management & business excellence
Journal of Informetrics
70
Working Papers in Economics
12
KIER Working Papers
11
Econometric Institute Research Papers
10
Documentos de Trabajo del ICAE
9
MPRA Paper
9
International journal of business information systems : IJBIS
6
Psychometrika
6
Cogent Business & Management
5
Cogent business & management
5
Global business review
5
International journal of Indian culture and business management
5
International journal of business innovation and research
5
Econometric Institute Report
4
European journal of operational research : EJOR
4
Post-Print / HAL
4
Discussion paper / Tinbergen Institute
3
ERIM Report Series Research in Management
3
International Journal of Energy Economics and Policy : IJEEP
3
International journal of business and globalisation : IJBG
3
International journal of business excellence : IJBEX
3
International journal of business innovation and research : IJBIR
3
Quality & Quantity: International Journal of Methodology
3
Research Paper / Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
3
Tinbergen Institute Discussion Paper
3
Tinbergen Institute Discussion Papers
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Vision : the journal of business perspective
3
Advances in developing human resources : ADHR
2
African journal of science, technology, innovation and development : AJSTID
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Annals of Financial Economics (AFE)
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Annals of financial economics
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Asia-Pacific journal of management research and innovation
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Built Environment Project and Asset Management
2
Croatian review of economic, business and social statistics : CREBSS
2
Eurasian Education & Literature Journal
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Future Business Journal
2
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Global business & economics review
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ECONIS (ZBW)
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1
A century of research on complaints : longitudinal bibliometric analysis of WoS (1900-2019)
Küster-Boluda, Amparo
;
Vila-López, Natalia
;
Küster, Inés
- In:
Total quality management & business excellence
34
(
2023
)
1
,
pp. 71-96
Persistent link: https://www.econbiz.de/10013550041
Saved in:
2
Analysis of ISO 9001 certification benefits in Brazilian companies
Siltori, Patricia F. S.
;
Rampasso, Izabela Simon
; …
- In:
Total quality management & business excellence
32
(
2021
)
14
,
pp. 1614-1632
Persistent link: https://www.econbiz.de/10012649854
Saved in:
3
Revisit employee satisfaction scale : a case study of the regional teaching hospital
Hsieh, Wan-Lin
;
Lee, Yii-Ching
;
Huang, Chih-Hsuan
;
Wu, …
- In:
Total quality management & business excellence
30
(
2019
)
5
,
pp. 565-578
Persistent link: https://www.econbiz.de/10012199770
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