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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~person:"Bernardo, Merce"
~subject:"Kosten"
~subject:"Produktqualität"
~subject:"Structural equation model"
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Bernardo, Merce
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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The balance of the impact of quality and recovery on satisfaction : the case of e-travel
Bernardo, Merce
;
Llach, Joseph
;
Marimon, Frederic
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1390-1404
Persistent link: https://www.econbiz.de/10010207986
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