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Valuation of the option of abandoning ISO 9001 certification : an empirical study in Spain
Sansalvador, Manuel E.; Brotons, José M. - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1255-1268
Persistent link: https://www.econbiz.de/10011528248
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Development of a quantification model for the cost of loss of image with customer complaints
Sansalvador, Manuel E.; Brotons, José M. - In: Total quality management & business excellence : an … 29 (2018) 14, pp. 1633-1647
Persistent link: https://www.econbiz.de/10011962117
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Constructs and systems : connecting strategy deployment and performance excellence
Saunders, Max; Mann, Robin; Smith, Robin - In: Total quality management & business excellence : an … 20 (2009) 1/2, pp. 115-128
Persistent link: https://www.econbiz.de/10003859004
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A study of the validity of three major business excellence models in the Asia Pacific region
Jayamaha, Nihal Palitha; Grigg, Nigel; Mann, Robin - In: Total quality management & business excellence : an … 20 (2009) 11/12, pp. 1213-1227
Persistent link: https://www.econbiz.de/10003925311
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Quality cost analysis : a case study of a Spanish organisation
Sansalvador, Manuel E.; Brotons, José M. - In: Total quality management & business excellence : an … 24 (2013) 4, pp. 378-396
Persistent link: https://www.econbiz.de/10009752079
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A wareness and impact of business excellence in Asia
Mann, Robin; Adebanjo, Dotun; Tritos Laosirihongthong; … - In: Total quality management & business excellence : an … 22 (2011) 11, pp. 1237-1258
Persistent link: https://www.econbiz.de/10009411439
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Business excellence model : an overarching framework for managing and aligning multiple organisational improvement initiatives
Mahammad, Musli; Mann, Robin; Grigg, Nigel; Wagner, … - In: Total quality management & business excellence : an … 22 (2011) 11, pp. 1213-1236
Persistent link: https://www.econbiz.de/10009411440