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Quality governance
Jochem, Roland - In: Total quality management & business excellence : an … 20 (2009) 7/8, pp. 777-785
Persistent link: https://www.econbiz.de/10003897720
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Do quality costs still matter?
Raßfeld, Colin; Behmer, Falk; Dürlich, Marie; Jochem, … - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 1071-1082
Persistent link: https://www.econbiz.de/10011440804
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A conceptual framework for the implementation of quality management systems
Garza-Reyes, Jose Arturo; Rocha-Lona, Luis; Kumar, Vikas - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1298-1310
Persistent link: https://www.econbiz.de/10011528285
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Planning and reorganising quality management organisations : an empirical analysis of current practice
Behmer, Falk; Jochem, Roland; Hanke, Henry - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 963-978
Persistent link: https://www.econbiz.de/10011581297
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How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin; Chen, Mu-Chen; Kumar, Vikas - In: Total quality management & business excellence : an … 29 (2018) 2, pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
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Empirical study on status of preparation for ISO 9001:2015
Rybski, Christoffer; Jochem, Roland; Homma, Laura - In: Total quality management & business excellence : an … 28 (2017) 10, pp. 1076-1089
Persistent link: https://www.econbiz.de/10011778117