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Exploring drivers of student satisfaction and dissatisfactio : an assessment of impact-asymmetry and impact-range
Mikulić, Josip; Dužević, Ines; Baković, Tomislav - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1213-1225
Persistent link: https://www.econbiz.de/10011528225
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The integration of quality management in higher education institutions : a systematic literature review
Manatos, Maria J.; Sarrico, Cláudia S.; Rosa, Maria … - In: Total quality management & business excellence : an … 28 (2017) 1/2, pp. 159-175
Persistent link: https://www.econbiz.de/10011730248
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Universities and smart cities : the challenges to high quality
Anttila, Juhani; Jussila, Kari - In: Total quality management & business excellence : an … 29 (2018) 9, pp. 1058-1073
Persistent link: https://www.econbiz.de/10011918844
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Factors influencing the implementation of Islamic QMS in a Malaysian public higher education institution
Al Banna Mohammed, Hasan; Ghani, Ab. Mumin Ab.; Arni Basir - In: Total quality management & business excellence : an … 27 (2016) 9/10, pp. 1140-1157
Persistent link: https://www.econbiz.de/10011687872
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The adoption of ISO 9001 standard within higher education institutions in Lithuania : innovation diffusion approach
Kasperavičiūtė-Černiauskienė, Ramunė; Serafinas, … - In: Total quality management & business excellence : an … 29 (2018) 1, pp. 74-93
Persistent link: https://www.econbiz.de/10011854041
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The 4A's improvement approach : a case study based on UNI EN ISO 9001:2008
Poli, Michela; Pardini, Silvia; Passarelli, Ilaria; … - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1113-1130
Persistent link: https://www.econbiz.de/10011525707
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Explaining the mediating role of service quality between quality management enablers and students' satisfaction in higher education institutes : the perception of managers
Sadeh, Ehsan; Garkaz, Mansour - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1335-1356
Persistent link: https://www.econbiz.de/10011528305
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Improvement in higher education quality of the North-East University of India
Das, Prasun; Mukherjee, Srabanti - In: Total quality management & business excellence : an … 28 (2017) 7, pp. 765-781
Persistent link: https://www.econbiz.de/10011977036
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Manage perceived e-learning quality in Egyptian context
Adel, Riham - In: Total quality management & business excellence : an … 28 (2017) 5/6, pp. 600-613
Persistent link: https://www.econbiz.de/10011723736
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3D view of issues of quality in higher education
Hrnčiar, Miroslav; Madzík, Peter - In: Total quality management & business excellence : an … 28 (2017) 5/6, pp. 633-662
Persistent link: https://www.econbiz.de/10011723743