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Learning to create value through the ‘balanced scorecard' model : an empirical study
Perramon, Jordi; Rocafort, Alfredo; Bagur-Femenías, … - In: Total quality management & business excellence : an … 27 (2016) 9/10, pp. 1121-1139
Persistent link: https://www.econbiz.de/10011687859
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Beyond performance excellence : research insights from Baldrige recipient feedback
Evans, James R.; Ford, Matthew W.; Masterson, Suzanne S.; … - In: Total quality management & business excellence : an … 23 (2012) 5, pp. 489-506
Persistent link: https://www.econbiz.de/10009572357
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Unveiling strategy in SMEs through balanced scorecard implementation : a circular methodology
Garengo, Patrizia; Biazzo, Stefano - In: Total quality management & business excellence : an … 23 (2012) 1, pp. 79-102
Persistent link: https://www.econbiz.de/10009509638
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A framework for the assessment of an organisation's innovation excellence
Dervitsiotis, Kostas N. - In: Total quality management & business excellence : an … 21 (2010) 9/10, pp. 903-918
Persistent link: https://www.econbiz.de/10008660485
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Valuation of the option of abandoning ISO 9001 certification : an empirical study in Spain
Sansalvador, Manuel E.; Brotons, José M. - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1255-1268
Persistent link: https://www.econbiz.de/10011528248
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Do quality costs still matter?
Raßfeld, Colin; Behmer, Falk; Dürlich, Marie; Jochem, … - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 1071-1082
Persistent link: https://www.econbiz.de/10011440804
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Dynamic network performance evaluation of general insurance companies: an insight into risk management committee structure
Kuo, Kuo-Cheng; Kweh, Qian Long; Ting, Irene Wei Kiong; … - In: Total quality management & business excellence : an … 28 (2017) 5/6, pp. 542-558
Persistent link: https://www.econbiz.de/10011723717
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Key performance indicators measurement in service business : a fuzzy VIKOR approach
Sofiyabadi, Javad; Kolahi, Bahare; Valmohammadi, Changiz - In: Total quality management & business excellence : an … 27 (2016) 9/10, pp. 1028-1042
Persistent link: https://www.econbiz.de/10011687818
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Testing the EFQM model as a framework to measure a company's procurement performance
Belvedere, Valeria; Grando, Alberto; Legenvre, Hervé - In: Total quality management & business excellence : an … 29 (2018) 6, pp. 633-651
Persistent link: https://www.econbiz.de/10011854122
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Total quality management and performance management systems : team players or lonely riders?
Peljhan, Darja; Marc, Mojca - In: Total quality management & business excellence : an … 29 (2018) 8, pp. 920-940
Persistent link: https://www.econbiz.de/10011884027