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Developing and validating a hierarchical model of service quality of retail banks
Hossain, Mohammad Alamgir; Dwivedi, Yogesh Kumar; … - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 534-549
Persistent link: https://www.econbiz.de/10011305708
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Economic analysis of TQM adoption in the construction sector
García-Bernal, Javier; García-Casarejos, Nieves - In: Total quality management & business excellence : an … 25 (2014) 3, pp. 209-221
Persistent link: https://www.econbiz.de/10010246010
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A theoritical study of the relation between TQM, assessment and sustainable business excellence
Metaxas, Ioannis N.; Kuluriōtēs, Dēmētrios - In: Total quality management & business excellence : an … 25 (2014) 5, pp. 494-510
Persistent link: https://www.econbiz.de/10010259259
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A study of the Baldrige Award framework using the applicant scoring data
Karimi, Amir; Safari, Hossein; Hashemi, Seyed Hamid; … - In: Total quality management & business excellence : an … 25 (2014) 5, pp. 461-477
Persistent link: https://www.econbiz.de/10010259275
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Empirical evidence on applying the European Foundation for Quality Management Excellence Model, a literature review
Doeleman, Henk J.; Have, Steven ten; Ahaus, C. T. B. - In: Total quality management & business excellence : an … 25 (2014) 5, pp. 439-460
Persistent link: https://www.econbiz.de/10010259279
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Improving operations performance through TQM in the postfinancial crisis era : an exploratory case study of a multinational IM firm in the Greater China region
Chao, Ou-yang; Tsai, Ming-ching - In: Total quality management & business excellence : an … 25 (2014) 5, pp. 561-581
Persistent link: https://www.econbiz.de/10010336191
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Total quality management principles : implementation experience from Mexican organisations
Suárez-Barraza, Manuel F.; Ablanedo-Rosas, José Humberto - In: Total quality management & business excellence : an … 25 (2014) 5, pp. 546-560
Persistent link: https://www.econbiz.de/10010336193
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Total quality management practices and performance outcomes in Spanish service companies
Jaca, Carmen; Psomas, Evangelos - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 958-970
Persistent link: https://www.econbiz.de/10011440752
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Bringing Kaizen to the classroom : lessons learned in an Operations Management course
Suárez-Barraza, Manuel F.; Rodríguez-González, … - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 1002-1016
Persistent link: https://www.econbiz.de/10011440781
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TQM practices and knowledge management : a multi-group analysis of constructs and structural invariance between the manufacturing and service sectors
Ooi, Keng-Boon - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1131-1145
Persistent link: https://www.econbiz.de/10011525723