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Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin; Wu, Pei-Ching - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
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Business performance and customer relationship management : the effect of IT, organisational contingency and business process on Taiwanese manufacturers
Lee, Chao-hsiung; Shaio Yan Huang; Barnes, F. Barry; Kao, Li - In: Total quality management & business excellence : an … 21 (2010) 1/2, pp. 43-65
Persistent link: https://www.econbiz.de/10003957148
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The effects of e-business on the performance of strategic alliances
Lee, Hung-wen; Ding, Jhy-hong - In: Total quality management & business excellence : an … 21 (2010) 7/8, pp. 707-724
Persistent link: https://www.econbiz.de/10008650416
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E-service quality and relationship quality on dealer satisfaction : channel power as a moderator
Chang, Hsin Hsin; Lee, Chin-ho; Lai, Chi-yuan - In: Total quality management & business excellence : an … 23 (2012) 7, pp. 855-873
Persistent link: https://www.econbiz.de/10009625446
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The impact of customer relationship management through implementation of information systems
Ku, Edward C. S. - In: Total quality management & business excellence : an … 21 (2010) 11/12, pp. 1085-1102
Persistent link: https://www.econbiz.de/10008824981
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Six Sigma and TQM in Taiwan: an empirical study of discriminate analysis
Cheng, Jung-lang - In: Total quality management & business excellence : an … 20 (2009) 3/4, pp. 311-326
Persistent link: https://www.econbiz.de/10003862490
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Exploration strategies and key activities for the system of environmental management
Yang, Ching-chow; Yang, King Jang; Peng, Shu-yun - In: Total quality management & business excellence : an … 22 (2011) 11, pp. 1179-1194
Persistent link: https://www.econbiz.de/10009411443
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Study on customer relationship management activities in Taiwan tourism factories
Chung, Yi-Chan; Chen, Szu-Ju - In: Total quality management & business excellence : an … 27 (2016) 5/6, pp. 581-594
Persistent link: https://www.econbiz.de/10011579852
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Fuzzy quality attributes for evaluating Internet marketing system performance
Shih, Ya-yueh; Hu, Jan-shiun - In: Total quality management & business excellence : an … 19 (2008) 11/12, pp. 1219-1234
Persistent link: https://www.econbiz.de/10003807724
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The impact of e-service quality, customer satisfaction and loyalty on e-marketing: moderating effect of perceived value
Chang, Hsin Hsin; Wang, Yao-hua; Yang, Wen-ying - In: Total quality management & business excellence : an … 20 (2009) 3/4, pp. 423-443
Persistent link: https://www.econbiz.de/10003862531