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Proposed relationship of TQM and organisational performance using structured equation modelling
Zakuan, N. M.; Yusof, S. M.; Laosirihongthong, T.; … - In: Total quality management & business excellence : an … 21 (2010) 1/2, pp. 185-203
Persistent link: https://www.econbiz.de/10003957187
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A comprehensive view on research excellence
Khosravi, Ali; Chavan, Meena - In: Total quality management & business excellence : an … 23 (2012) 5, pp. 507-521
Persistent link: https://www.econbiz.de/10009572355
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Development and validation of a measurement instrument for assessing quality management practices in hospitals : an exploratory study
Xiong, Jingjing; He, Zhen; Ke, Ben; Zhang, Min - In: Total quality management & business excellence : an … 27 (2016) 5/6, pp. 465-478
Persistent link: https://www.econbiz.de/10011579814
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Measuring service quality in telematics service : development and validation of multidimensional TeleServQ scale
He, Zhen; Yang, Xiaoxi; Wang, Weicheng; Zhang, Min - In: Total quality management & business excellence : an … 28 (2017) 10, pp. 1166-1182
Persistent link: https://www.econbiz.de/10011778137
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Using work stress measurement to develop and implement a TQM programme : a case of counter clerks in Serbian Post
Dobrodolac, Momčilo; Marković, Dejan; … - In: Total quality management & business excellence : an … 25 (2014) 11, pp. 1262-1279
Persistent link: https://www.econbiz.de/10010468799
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Contirbution to quality research : a literature review of Kano's model from 1998 to 2012
Luor, Tainyi Ted; Lu, Hsi-Peng; Chien, Kang-Min; Wu, … - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 234-247
Persistent link: https://www.econbiz.de/10011300219
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Assessing e-service quality : the current state of E-S-QUAL
Petnji Yaya, Luc Honore; Marimon, Frederic; Casadesús, … - In: Total quality management & business excellence : an … 23 (2012) 12, pp. 1363-1378
Persistent link: https://www.econbiz.de/10009687481
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Do quality costs still matter?
Raßfeld, Colin; Behmer, Falk; Dürlich, Marie; Jochem, … - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 1071-1082
Persistent link: https://www.econbiz.de/10011440804
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Dynamic network performance evaluation of general insurance companies: an insight into risk management committee structure
Kuo, Kuo-Cheng; Kweh, Qian Long; Ting, Irene Wei Kiong; … - In: Total quality management & business excellence : an … 28 (2017) 5/6, pp. 542-558
Persistent link: https://www.econbiz.de/10011723717
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Key performance indicators measurement in service business : a fuzzy VIKOR approach
Sofiyabadi, Javad; Kolahi, Bahare; Valmohammadi, Changiz - In: Total quality management & business excellence : an … 27 (2016) 9/10, pp. 1028-1042
Persistent link: https://www.econbiz.de/10011687818