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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Call centre
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Dienstleistungsqualität
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Industrie
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Abdullateef, Aliyu Olayemi
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Mokhtar, Sany Sanuri Mohd
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Bin Yusoff, Rushami Zien
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Salleh, Salniza Md.
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Salniza Md. Salleh
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Business strategy series
3
Business Strategy Series
2
International journal of business innovation and research : IJBIR
2
International journal of electronic customer relationship management : IJECRM
2
Journal of internet commerce
2
International Conference on Management (ICM 2011) Proceeding
1
International Journal of Bank Marketing
1
International Journal of Innovation Science
1
International Journal of Pharmaceutical and Healthcare Marketing
1
International Journal of Productivity and Performance Management
1
International Journal of Quality & Reliability Management
1
International journal of applied management science
1
International journal of business and systems research : IJBSR
1
International journal of business excellence : IJBEX
1
International journal of business information systems : IJBIS
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of green economics : IJGE
1
International journal of innovation science
1
International journal of quality & reliability management
1
International journal of services technology and management : IJSTM
1
Journal of Intellectual Capital
1
Journal of Islamic Marketing
1
Journal of Islamic marketing : JIMA
1
Journal of Open Innovation: Technology, Market, and Complexity
1
Journal of Science and Technology Policy Management
1
Journal of intellectual capital
1
Journal of marketing for higher education
1
Journal of open innovation : technology, market, and complexity
1
Journal of science and technology policy management : JSTPM
1
Management : journal of contemporary management issues
1
Market : review for marketing theory and practice
1
Marketing Communications and Brand Development in Emerging Markets Volume II : Insights for a Changing World
1
Organizations and markets in emerging economies
1
Pakistan Business Review
1
Pakistan journal of commerce and social sciences
1
Review of economics and development studies
1
The TQM Journal
1
The TQM journal : the international review of organizational improvement
1
The international journal of bank marketing : IJBM
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Does customer relationship management influence call centre quality performance? : an empirical industry analysis
Abdullateef, Aliyu Olayemi
;
Salniza Md. Salleh
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1035-1045
Persistent link: https://www.econbiz.de/10009793761
Saved in:
2
The influence of top management commitment, process quality management and quality design on new product performance: a case of Malaysian manufacturers
Mokhtar, Sany Sanuri Mohd
;
Bin Yusoff, Rushami Zien
- In:
Total quality management & business excellence : an …
21
(
2010
)
3/4
,
pp. 291-300
Persistent link: https://www.econbiz.de/10003979781
Saved in:
3
Does customer relationship management influence call centre quality performance? An empirical industry analysis
Abdullateef, Aliyu Olayemi
;
Salleh, Salniza Md.
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1035-1045
Persistent link: https://www.econbiz.de/10010169949
Saved in:
4
The influence of top management commitment, process quality management and quality design on new product performance: A case of Malaysian manufacturers
Mokhtar, Sany Sanuri Mohd
;
Yusof, Rushami Zien
- In:
Total quality management & business excellence : an …
21
(
2010
)
3
,
pp. 291-301
Persistent link: https://www.econbiz.de/10008418001
Saved in:
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