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Does customer relationship management influence call centre quality performance? : an empirical industry analysis
Abdullateef, Aliyu Olayemi; Salniza Md. Salleh - In: Total quality management & business excellence : an … 24 (2013) 9, pp. 1035-1045
Persistent link: https://www.econbiz.de/10009793761
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The influence of top management commitment, process quality management and quality design on new product performance: a case of Malaysian manufacturers
Mokhtar, Sany Sanuri Mohd; Bin Yusoff, Rushami Zien - In: Total quality management & business excellence : an … 21 (2010) 3/4, pp. 291-300
Persistent link: https://www.econbiz.de/10003979781
Cover Image
Does customer relationship management influence call centre quality performance? An empirical industry analysis
Abdullateef, Aliyu Olayemi; Salleh, Salniza Md. - In: Total quality management & business excellence : an … 24 (2013) 9, pp. 1035-1045
Persistent link: https://www.econbiz.de/10010169949
Cover Image
The influence of top management commitment, process quality management and quality design on new product performance: A case of Malaysian manufacturers
Mokhtar, Sany Sanuri Mohd; Yusof, Rushami Zien - In: Total quality management & business excellence : an … 21 (2010) 3, pp. 291-301
Persistent link: https://www.econbiz.de/10008418001