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Alternative arguments and directions for studying performance measurement
Elg, Mattias; Kollberg, Beata - In: Total quality management & business excellence : an … 20 (2009) 3/4, pp. 409-421
Persistent link: https://www.econbiz.de/10003862528
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Assessing students' rating in higher education : a SERVQUAL approach
Chatterjee, Aditya; Ghosh, Chiranjib; Bandyopadhyay, Souvik - In: Total quality management & business excellence : an … 20 (2009) 9/10, pp. 1095-1109
Persistent link: https://www.econbiz.de/10003921621
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Do quality costs still matter?
Raßfeld, Colin; Behmer, Falk; Dürlich, Marie; Jochem, … - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 1071-1082
Persistent link: https://www.econbiz.de/10011440804
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Dynamic network performance evaluation of general insurance companies: an insight into risk management committee structure
Kuo, Kuo-Cheng; Kweh, Qian Long; Ting, Irene Wei Kiong; … - In: Total quality management & business excellence : an … 28 (2017) 5/6, pp. 542-558
Persistent link: https://www.econbiz.de/10011723717
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Key performance indicators measurement in service business : a fuzzy VIKOR approach
Sofiyabadi, Javad; Kolahi, Bahare; Valmohammadi, Changiz - In: Total quality management & business excellence : an … 27 (2016) 9/10, pp. 1028-1042
Persistent link: https://www.econbiz.de/10011687818
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Testing the EFQM model as a framework to measure a company's procurement performance
Belvedere, Valeria; Grando, Alberto; Legenvre, Hervé - In: Total quality management & business excellence : an … 29 (2018) 6, pp. 633-651
Persistent link: https://www.econbiz.de/10011854122
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Total quality management and performance management systems : team players or lonely riders?
Peljhan, Darja; Marc, Mojca - In: Total quality management & business excellence : an … 29 (2018) 8, pp. 920-940
Persistent link: https://www.econbiz.de/10011884027
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Understanding the relationship between effectiveness and outcome indicators to improve quality in healthcare
Cinaroglu, Songul; Baser, Onur - In: Total quality management & business excellence : an … 29 (2018) 11, pp. 1294-1311
Persistent link: https://www.econbiz.de/10011918971
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A performance measurement framework for service-oriented marketing
Hauer, Georg; Kroll, Julia; Yen, David C.; Chen, Patrick S. - In: Total quality management & business excellence : an … 27 (2016) 11/12, pp. 1373-1395
Persistent link: https://www.econbiz.de/10011648457
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An analysis of the papers published in total quality management & business excellence from 1995 through 2008
Dereli, Türkay; Durmuşoğlu, Alptekin; Delibaş, Derya; … - In: Total quality management & business excellence : an … 22 (2011) 3/4, pp. 373-386
Persistent link: https://www.econbiz.de/10009010727