Narrow search
Showing 1 - 10 of 85
Cover Image
Motivations for implementing TQM through the EFQM model in Spain : an empirical investigation
Gómez-López, Raquel; Serrano-Bedia, Ana María; … - In: Total quality management & business excellence : an … 27 (2016) 11/12, pp. 1224-1245
Persistent link: https://www.econbiz.de/10011648371
Cover Image
Implementation barriers of the EFQM excellence model within the Spanish private firms
Gómez-López, Raquel; López Fernández, María C.; … - In: Total quality management & business excellence : an … 28 (2017) 7, pp. 695-711
Persistent link: https://www.econbiz.de/10011977020
Cover Image
Excellence profiles in Spanish firms with quality management systems
Criado, Fernando; Calvo-Mora, Arturo - In: Total quality management & business excellence : an … 20 (2009) 5/6, pp. 655-679
Persistent link: https://www.econbiz.de/10003882602
Cover Image
What happened to the ISO 9000 lustre? : an eight-year study
Karapetrovic, Stanislav; Casadesús Fa, Martí; … - In: Total quality management & business excellence : an … 21 (2010) 3/4, pp. 245-267
Persistent link: https://www.econbiz.de/10003979774
Cover Image
Increasing the organisational performance benefits of TQM: an approach based on organisational design
García-Bernal, Javier; Ramírez Alesón, Marisa - In: Total quality management & business excellence : an … 21 (2010) 3/4, pp. 363-382
Persistent link: https://www.econbiz.de/10003979800
Cover Image
Application of the total quality management approach in a Spanish retailer : the case of Mercadona
Callejo Miguel, Blanco; Broncano Santiago, Gutierrez - In: Total quality management & business excellence : an … 21 (2010) 11/12, pp. 1365-1381
Persistent link: https://www.econbiz.de/10008824952
Cover Image
Lean thinking with improvement teams in retail distribution : a case study
Jaca, Carmen; Santos, Javier; Errasti, Ander; Viles, … - In: Total quality management & business excellence : an … 23 (2012) 4, pp. 449-465
Persistent link: https://www.econbiz.de/10009554438
Cover Image
Determinants of the use of quality management practices in Latin America : the case of Argentina and Uruguay
Bello-Pintado, Alejandro; Merino Diaz-de-Cerio, Javier - In: Total quality management & business excellence : an … 24 (2013) 1, pp. 31-47
Persistent link: https://www.econbiz.de/10009723461
Cover Image
Adapted customer relationship management implementation framework : facilitating value creation in nursing homes
Gulliver, Stephen R.; Joshi, Uday B.; Michell, Vaughan - In: Total quality management & business excellence : an … 24 (2013) 9, pp. 991-1003
Persistent link: https://www.econbiz.de/10009793767
Cover Image
A conceptual framework for the implementation of quality management systems
Garza-Reyes, Jose Arturo; Rocha-Lona, Luis; Kumar, Vikas - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1298-1310
Persistent link: https://www.econbiz.de/10011528285