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Chinese hoteliers' take on hotel co‐branding in China
Denizci Guillet, Basak; Tasci, Asli D.A. - In: Tourism Review 67 (2012) 4, pp. 3-11
Chinese market in the world tourism arena.  …
Persistent link: https://www.econbiz.de/10015034060
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E‐mail customer service in the Tunisian hotel industry
Gherissi‐Labben, Thouraya; Schegg, Roland; Murphy, Jamie - In: Tourism Review 58 (2003) 2, pp. 18-26
This research replicates and extends Frey et al. (2003), using a typical e‐mail query to investigate e‐mail customer service by 260 Tunisian hotels. Based on the hotel responses, this study found that guests had one chance in ten of receiving a reply within a day and even less chance that...
Persistent link: https://www.econbiz.de/10015034123
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Environmental awareness, initiatives and performance in the hotel industry of Macau
Wan, Yim King Penny; Chan, Sow Hup Joanne; Huang, Hui … - In: Tourism Review 72 (2017) 1, pp. 87-103
one of the very few attempts that investigate EM in Macau – a renowned world tourism and gambling destination, where the … are also constrained by its customer base and the acute shortage of human resources that is caused by the tourism boom.  …
Persistent link: https://www.econbiz.de/10015034507
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Perceived organizational support, work-family/family-work conflict and presenteeism in hotel industry
Arslaner, Ebru; Boylu, Yasin - In: Tourism Review 72 (2017) 2, pp. 171-183
Purpose The purpose of this paper is to examine the relationships between perceived organizational support, work-family conflict, family-work conflict and presenteeism in the context of hotel industry. Design/methodology/approach Data were collected via survey administered to 402 employees of...
Persistent link: https://www.econbiz.de/10015034673
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Social responsibility influence on customer trust in hotels: mediating effects of reputation and word-of-mouth
Jalilvand, Mohammad Reza; Nasrolahi Vosta, Leila; … - In: Tourism Review 72 (2017) 1, pp. 1-14
Purpose This paper aims to model and test the relationships between corporate social responsibility (CSR), corporate reputation (CR), word-of-mouth (WOM) behavior and customer trust (CT) within the hotel context. Design/methodology/approach A questionnaire survey was conducted among 300 hotel...
Persistent link: https://www.econbiz.de/10015034676
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Economic impacts of the hotel industry: an input-output analysis
Kim, Hyojin; Kim, Byung-Gook - In: Tourism Review 70 (2015) 2, pp. 132-149
Purpose – The purpose of this paper is to be limited to provide an overall economic structure linked with a particular hospitality industry by identifying the economic structure of relations between the two hotel industries and other industries within a particular state in the USA....
Persistent link: https://www.econbiz.de/10015034744
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Enhancing tourism destinations through promoting the variety and uniqueness of attractions offered by minority populations: an exploratory study towards a new research field
Pechlaner, Harald; Lange, Sandra; Raich, Frieda - In: Tourism Review 66 (2011) 4, pp. 54-64
‐relations between the local population and tourism, but is scarce regarding national minorities and tourism. This paper pursues a new … 2008 in two minority areas: South Tyrol, Italy (which has a Ladin minority population) as well as Transylvania, Romania … tourism, research on minorities and tourist activities is quite new. Therefore this research paper provides only an …
Persistent link: https://www.econbiz.de/10015034044
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Exploring overseas snowsport participation by Australian skiers and snowboarders
Dickson, Tracey J.; Faulks, Pam - In: Tourism Review 62 (2007) 3/4, pp. 7-14
Purpose – While Australian snowsport participation may represent a small part of the overall international snowsport market, the fact that Australians are renowned for their willingness to travel makes the travel motives and behaviours of Australian skiers and snowboarders a worthwhile area of...
Persistent link: https://www.econbiz.de/10015033960
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Congress tourism and leisure tendencies with special focus on economic aspects
Pechlaner, Harald; Zeni, Alice; Raich, Frieda - In: Tourism Review 62 (2007) 3/4, pp. 32-38
Purpose – This paper aims to show the economic impact of congress tourism and the sectors involved. In South Tyrol … congress tourism may be considered niche tourism. It does not concern the South Tyrolean valleys, where tourist impact is high …
Persistent link: https://www.econbiz.de/10015033964
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Destination goods as travel motives – the case of the Tirol
Zehrer, Anita; Siller, Hubert - In: Tourism Review 62 (2007) 3/4, pp. 39-46
Purpose – Travel motivation has received considerable attention in the tourism literature. Although motivation is only … one variable explaining tourist behaviour, it is regarded as one of the most important. Hence, nature‐based tourism … seeks to examine this issue. Design/methodology/approach – The Delphi study among tourism experts attempts to quantify the …
Persistent link: https://www.econbiz.de/10015033965