Purpose: This study aims to delve upon customer satisfaction and service quality within small- and medium-sized hotels (SMSHs) by using a modified SERVQUAL model. Design/methodology/approach: Data for the study were collected from a sample of 253 guests of varying nationalities who stayed at...

Purpose The purpose of this paper id to investigate the influence of nationality on residents’ perceptions of the impacts of tourism, and their support for tourism development, in Abu Dhabi, United Arab Emirates (UAE). Design/methodology/approach Data were collected from self-administered...