Bogicevic, Vanja; Yang, Wan; Bilgihan, Anil; Bujisic, Milos - In: Tourism Review 68 (2013) 4, pp. 3-18
Purpose – Considering the complexity of the airport industry service palette, it is important to identify which air travel factors are distractors and which factors are enhancers of passenger satisfaction. Building on Herzberg's two-factor motivation theory, this study aims to explore most...