Meira, Jessica Vieira de Souza; Hancer, Murat; Anjos, … - In: Tourism and hospitality research : THR 22 (2022) 2, pp. 196-208
, this research investigated the relationship between human resources practices, employee motivation, and online hotel … frontline employees and human resources managers from hotels located in Brazil and England. Quantitative online hotel review … was used to examine the data collected. Employee intrinsic motivation negatively influenced online hotel review ratings …