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Service quality
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Tourism management : research, policies, practice
Journal of business research : JBR
814
Journal of retailing and consumer services
740
International journal of hospitality management
578
SpringerLink / Bücher
495
Industrial marketing management : the international journal for industrial and high-tech firms
472
International journal of production research
448
The service industries journal
420
Business process management journal
354
The journal of services marketing
341
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
297
International journal of contemporary hospitality management
245
The journal of business & industrial marketing
215
Journal of travel and tourism marketing
213
Journal of hospitality marketing & management
207
International journal of production economics
205
Journal of the Academy of Marketing Science
202
Journal of Services Marketing
201
Working paper / National Bureau of Economic Research, Inc.
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International journal of productivity and quality management : IJPQM
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Journal of strategic marketing
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NBER working paper series
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Services marketing quarterly
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The TQM journal : the international review of organizational improvement
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Auditing : a journal of practice & theory
180
Cogent business & management
178
Journal of service research : JSR
176
European journal of operational research : EJOR
174
NBER Working Paper
170
International journal of electronic customer relationship management : IJECRM
167
Journal of service management
163
International journal of quality & reliability management
158
International journal of services and operations management
158
Gabler Edition Wissenschaft
156
International journal of business information systems : IJBIS
155
Journal of air transport management
155
Service business
154
Asia Pacific journal of marketing and logistics
151
Journal of marketing
140
European Journal of Marketing
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ECONIS (ZBW)
226
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1
Developing a multidimensional and hierarchical service quality model for the travel agency industry
Martínez Caro, Laura
;
Martínez García, Jose Antonio
- In:
Tourism management : research, policies, practice
29
(
2008
)
4
,
pp. 706-720
Persistent link: https://www.econbiz.de/10003709974
Saved in:
2
The development of an e-travel service quality scale
Ho, Chaang-Iuan
;
Lee, Yi-Ling
- In:
Tourism management : research, policies, practice
28
(
2007
)
6
,
pp. 1434-1449
Persistent link: https://www.econbiz.de/10003544571
Saved in:
3
A genetic algorithm-based learning approach to understand customer satisfaction with OTA websites
Hao, Jin-Xing
;
Yu, Yan
;
Law, Chun Hung Roberts
;
Fong, …
- In:
Tourism management : research, policies, practice
48
(
2015
),
pp. 231-241
Persistent link: https://www.econbiz.de/10010508396
Saved in:
4
Ensuring corporate travel compliance : control vs. commitment strategies
Holma, Anne-Maria
;
Bask, Anu
;
Kauppi, Katri
- In:
Tourism management : research, policies, practice
51
(
2015
),
pp. 60-74
Persistent link: https://www.econbiz.de/10011414896
Saved in:
5
The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels
Kim, Taegoo
;
Kim, Woo Gon
;
Kim, Hong-Bumm
- In:
Tourism management : research, policies, practice
30
(
2009
)
1
,
pp. 51-62
Persistent link: https://www.econbiz.de/10009523948
Saved in:
6
The effects of perceived service quality on repurchase intentions and subjective well-being of Chinese tourists : the mediating role of relationship quality
Su, LuJun
;
Swanson, Scott R.
;
Chen, Xiaohong
- In:
Tourism management : research, policies, practice
52
(
2016
),
pp. 82-95
Persistent link: https://www.econbiz.de/10011418366
Saved in:
7
Using a randomised experiment to test the causal effect of service quality on visitor satisfaction and loyalty in a remote national park
Rodger, Kate
;
Taplin, Ross H.
;
Moore, Susan A.
- In:
Tourism management : research, policies, practice
50
(
2015
),
pp. 172-183
Persistent link: https://www.econbiz.de/10011312615
Saved in:
8
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
9
Dimensions of lodging guest satisfaction among guests with mobility challenges : a mixed-method analysis of web-based texts
Zhang, Ye
;
Cole, Shu Tian
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 13-27
Persistent link: https://www.econbiz.de/10011439981
Saved in:
10
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
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