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Developing a multidimensional and hierarchical service quality model for the travel agency industry
Martínez Caro, Laura; Martínez García, Jose Antonio - In: Tourism management : research, policies, practice 29 (2008) 4, pp. 706-720
Persistent link: https://www.econbiz.de/10003709974
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The development of an e-travel service quality scale
Ho, Chaang-Iuan; Lee, Yi-Ling - In: Tourism management : research, policies, practice 28 (2007) 6, pp. 1434-1449
Persistent link: https://www.econbiz.de/10003544571
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A genetic algorithm-based learning approach to understand customer satisfaction with OTA websites
Hao, Jin-Xing; Yu, Yan; Law, Chun Hung Roberts; Fong, … - In: Tourism management : research, policies, practice 48 (2015), pp. 231-241
Persistent link: https://www.econbiz.de/10010508396
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Ensuring corporate travel compliance : control vs. commitment strategies
Holma, Anne-Maria; Bask, Anu; Kauppi, Katri - In: Tourism management : research, policies, practice 51 (2015), pp. 60-74
Persistent link: https://www.econbiz.de/10011414896
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The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels
Kim, Taegoo; Kim, Woo Gon; Kim, Hong-Bumm - In: Tourism management : research, policies, practice 30 (2009) 1, pp. 51-62
Persistent link: https://www.econbiz.de/10009523948
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The effects of perceived service quality on repurchase intentions and subjective well-being of Chinese tourists : the mediating role of relationship quality
Su, LuJun; Swanson, Scott R.; Chen, Xiaohong - In: Tourism management : research, policies, practice 52 (2016), pp. 82-95
Persistent link: https://www.econbiz.de/10011418366
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Using a randomised experiment to test the causal effect of service quality on visitor satisfaction and loyalty in a remote national park
Rodger, Kate; Taplin, Ross H.; Moore, Susan A. - In: Tourism management : research, policies, practice 50 (2015), pp. 172-183
Persistent link: https://www.econbiz.de/10011312615
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A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei - In: Tourism management : research, policies, practice 41 (2014), pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
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Dimensions of lodging guest satisfaction among guests with mobility challenges : a mixed-method analysis of web-based texts
Zhang, Ye; Cole, Shu Tian - In: Tourism management : research, policies, practice 53 (2016), pp. 13-27
Persistent link: https://www.econbiz.de/10011439981
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Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley; So, Kevin Kam Fung; Bradley, Graham L. - In: Tourism management : research, policies, practice 53 (2016), pp. 74-85
Persistent link: https://www.econbiz.de/10011440024