//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Tourism management : research, policies, practice"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Die Bedeutung von Dienstleistu...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
117
Dienstleistungsqualität
115
Customer satisfaction
66
Kundenzufriedenheit
66
Hotel industry
41
Hotellerie
41
Beziehungsmarketing
34
Consumer behaviour
34
Konsumentenverhalten
34
Relationship marketing
34
Holiday behaviour
23
Urlaubsverhalten
23
Tourism
19
Tourismus
18
Customer service
13
Tourism industry
13
Tourismuswirtschaft
13
Hospital
12
Krankenhaus
12
Kundenservice
11
Air passenger transport
9
Airline
9
Fluggesellschaft
9
Passagierluftverkehr
9
Taiwan
9
Tourism employees
9
Tourismusberufe
9
Arbeitsverhalten
8
Gastgewerbe
8
Hospitality industry
8
Performance measurement
8
Performance-Messung
8
Satisfaction
8
Tourism marketing
8
Tourismusmarketing
8
Viral marketing
8
Virales Marketing
8
Work behaviour
8
Führungsstil
7
Leadership style
7
more ...
less ...
Online availability
All
Undetermined
74
Free
1
Type of publication
All
Article
128
Type of publication (narrower categories)
All
Article in journal
128
Aufsatz in Zeitschrift
128
Case study
3
Fallstudie
3
Language
All
English
128
Author
All
Lee, Jin-soo
4
Ling, Qian
4
Hitchcock, Michael
3
Lai, Ivan K. W.
3
Lin, Meizhen
3
Su, LuJun
3
Wu, Xiaoyi
3
Cai, Ruiying
2
Chang, Yu-chun
2
Chen, Ching-fu
2
Dhar, Rajib Lochan
2
Gao, Baojun
2
Ghazali Musa
2
Han, Heesup
2
Kim, Woo Gon
2
Koritos, Christos
2
Nicolau, Juan Luis
2
Radojevic, Tijana
2
Sedigheh Moghavvemi
2
Stanic, Nenad
2
Stanisic, Nemanja
2
Swanson, Scott R.
2
Wang, Lu
2
Abrate, Graziano
1
Ai, Chi-Han
1
Akamavi, Raphaël K.
1
Albayrak, Tahir
1
Ali, Faizan
1
Alonso-Almeida, María del Mar
1
Alén, Elisa
1
Aparicio-Valverde, Mireia
1
Baek, Seunghee
1
Bask, Anu
1
Beattie, Jane M.
1
Bech Serrat, Joseph Maria
1
Benítez, Juan Manuel
1
Berenguer Contrí, Gloria
1
Bernardo, Merce
1
Borec, Andreja
1
Bose, Indranil
1
more ...
less ...
Published in...
All
Tourism management : research, policies, practice
International journal of hospitality management
432
Journal of retailing and consumer services
373
The service industries journal
323
Journal of Services Marketing
316
Journal of business research : JBR
302
The journal of services marketing
274
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
227
SpringerLink / Bücher
209
Working paper / National Bureau of Economic Research, Inc.
180
NBER working paper series
179
International journal of contemporary hospitality management
176
Auditing : a journal of practice & theory
174
Services marketing quarterly
170
NBER Working Paper
160
Journal of hospitality marketing & management
146
Journal of air transport management
141
Journal of service research : JSR
137
The TQM journal : the international review of organizational improvement
133
Journal of travel and tourism marketing
130
International journal of quality and service sciences
122
International journal of quality & reliability management
118
Journal of service management
117
Service business
114
International journal of services and operations management
112
International journal of productivity and quality management : IJPQM
109
Cogent business & management
107
Health care management review : HCM review
102
International Journal of Bank Marketing
101
European Journal of Marketing
98
Total quality management & business excellence
97
Managing service quality : MSQ ; an international journal
96
The accounting review : a publication of the American Accounting Association
94
Discussion paper series / IZA
93
Quality management journal : QMJ
92
Economics of education review
82
Industrial marketing management : the international journal for industrial and high-tech firms
82
Journal of the Academy of Marketing Science
81
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
79
International journal of services, economics and management
78
more ...
less ...
Source
All
ECONIS (ZBW)
128
Showing
1
-
10
of
128
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Nonverbal communication in hotels as a medium of experience co-creation
Shahidul Islam, Mohammad
;
Kirillova, Ksenia
- In:
Tourism management : research, policies, practice
87
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012648372
Saved in:
2
The trickle-down effect of servant leadership on frontline employee service behaviors and performance : a multilevel study of Chinese hotels
Ling, Qian
;
Lin, Meizhen
;
Wu, Xiaoyi
- In:
Tourism management : research, policies, practice
52
(
2016
),
pp. 341-368
Persistent link: https://www.econbiz.de/10011418435
Saved in:
3
Motivation of travel agents' customer service behavior and organizational citizenship behavior : the role of leader-member exchange and internal marketing orientation
Chow, Cheris W. C.
;
Lai, Jennifer Y. M.
;
Loi, Raymond
- In:
Tourism management : research, policies, practice
48
(
2015
),
pp. 362-369
Persistent link: https://www.econbiz.de/10010508380
Saved in:
4
Do airline self-service check-in kiosks meet the needs of passengers?
Chang, Hsin-Li
;
Yang, Cheng-Hua
- In:
Tourism management : research, policies, practice
29
(
2008
)
5
,
pp. 980-993
Persistent link: https://www.econbiz.de/10003750825
Saved in:
5
Driving employees to serve customers beyond their roles in the Vietnamese hospitality industry : the roles of paternalistic leadership and discretionary HR practices
Luu Trong Tuan
- In:
Tourism management : research, policies, practice
69
(
2018
),
pp. 132-144
Persistent link: https://www.econbiz.de/10011903424
Saved in:
6
Examining the trade-off between compensation and promptness in eWOM-triggered service recovery : a restorative justice perspective
Liu, Hongfei
;
Jayawardhena, Chanaka
;
Dibb, Sally
; …
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 381-392
Persistent link: https://www.econbiz.de/10012063617
Saved in:
7
The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance
Piccoli, Gabriele
;
Lui, Tsz-Wai
;
Grün, Bettina
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 349-362
Persistent link: https://www.econbiz.de/10011642837
Saved in:
8
Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style
Boukis, Achilleas
;
Koritos, Christos
;
Daunt, Kate L.
; …
- In:
Tourism management : research, policies, practice
77
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012151947
Saved in:
9
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an
;
Liu, Juan
;
Cai, Ruiying
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
Saved in:
10
Repeated behaviour and destination loyalty
Meleddu, Marta
;
Paci, Raffaele
;
Pulina, Manuela
- In:
Tourism management : research, policies, practice
50
(
2015
),
pp. 159-171
Persistent link: https://www.econbiz.de/10011312620
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->