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~isPartOf:"Tourism management : research, policies, practice"
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Service quality
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Customer satisfaction
89
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Tourism management : research, policies, practice
Journal of business research : JBR
826
Journal of retailing and consumer services
742
International journal of hospitality management
569
Industrial marketing management : the international journal for industrial and high-tech firms
527
SpringerLink / Bücher
475
The service industries journal
415
The journal of services marketing
343
NBER working paper series
316
Working paper / National Bureau of Economic Research, Inc.
306
NBER Working Paper
270
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
254
International journal of contemporary hospitality management
239
The journal of business & industrial marketing
235
Journal of the Academy of Marketing Science
206
Journal of hospitality marketing & management
200
Games and economic behavior
197
Journal of travel and tourism marketing
197
CESifo working papers
194
European journal of operational research : EJOR
194
Journal of strategic marketing
190
Services marketing quarterly
188
Journal of service management
183
Auditing : a journal of practice & theory
182
Journal of economic theory
178
Cogent business & management
177
Discussion paper series / IZA
176
Journal of service research : JSR
175
Management science : journal of the Institute for Operations Research and the Management Sciences
175
International journal of production research
164
International journal of production economics
161
International journal of electronic customer relationship management : IJECRM
157
Discussion paper / Centre for Economic Policy Research
156
Service business
154
Economics letters
153
International journal of business information systems : IJBIS
153
Journal of air transport management
152
Asia Pacific journal of marketing and logistics
149
The TQM journal : the international review of organizational improvement
145
Journal of marketing
143
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ECONIS (ZBW)
196
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1
All-inclusive and value creation in hospitality : vidence from a mature destination : 2001-2017
Calveras, Aleix
- In:
Tourism management : research, policies, practice
74
(
2019
),
pp. 234-246
Persistent link: https://www.econbiz.de/10012128609
Saved in:
2
Exploring event bundling : the strategy and its impacts
Xu, Yueying
;
Wong, IpKin Anthony
;
Tan, Xiuchang Sherry
- In:
Tourism management : research, policies, practice
52
(
2016
),
pp. 455-467
Persistent link: https://www.econbiz.de/10011419243
Saved in:
3
The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels
Kim, Taegoo
;
Kim, Woo Gon
;
Kim, Hong-Bumm
- In:
Tourism management : research, policies, practice
30
(
2009
)
1
,
pp. 51-62
Persistent link: https://www.econbiz.de/10009523948
Saved in:
4
The effects of perceived service quality on repurchase intentions and subjective well-being of Chinese tourists : the mediating role of relationship quality
Su, LuJun
;
Swanson, Scott R.
;
Chen, Xiaohong
- In:
Tourism management : research, policies, practice
52
(
2016
),
pp. 82-95
Persistent link: https://www.econbiz.de/10011418366
Saved in:
5
Using a randomised experiment to test the causal effect of service quality on visitor satisfaction and loyalty in a remote national park
Rodger, Kate
;
Taplin, Ross H.
;
Moore, Susan A.
- In:
Tourism management : research, policies, practice
50
(
2015
),
pp. 172-183
Persistent link: https://www.econbiz.de/10011312615
Saved in:
6
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
7
Dimensions of lodging guest satisfaction among guests with mobility challenges : a mixed-method analysis of web-based texts
Zhang, Ye
;
Cole, Shu Tian
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 13-27
Persistent link: https://www.econbiz.de/10011439981
Saved in:
8
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
9
Key determinants of passenger loyalty in the low-cost airline business
Akamavi, Raphaël K.
;
Mohamed, Elsayed
;
Pellmann, Katharina
- In:
Tourism management : research, policies, practice
46
(
2015
),
pp. 528-545
Persistent link: https://www.econbiz.de/10010486200
Saved in:
10
Determinants of online booking loyalties for the purchasing of airline tickets
Llach, Josep
;
Marimon, Frederic
;
Alonso-Almeida, María …
- In:
Tourism management : research, policies, practice
35
(
2013
),
pp. 23-31
Persistent link: https://www.econbiz.de/10009687044
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