Quality is another name for customer satisfaction and the USA cannot afford to ignore its importance. Education and training are essential to the productivity and competitive advantage of the entire country. Emphasizes the importance of quality training and suggests the keys to implementing a...

Argues that organizations are in the midst of a competitive revolution and quality improvement is an important factor in the quest to remain competitive. Companies are realizing they need to initiate a quality improvement programme and that training is a critical variable in the success of that...