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A TQM model for higher education and training

Ho, Samuel K.; Wearn, Katrina - In: Training for Quality 3 (1995) 2, pp. 25-33

. Develops a TQM excellence (HETQMEX) model for higher education and training based on fundamental concepts of service quality: 5 … change and sustained competitive advantage is total quality management (TQM). There have been many established applications … expectations that higher educational institutions should lead the field, TQM has been insignificant until recently. Aims to …

Persistent link: https://www.econbiz.de/10015028329

Total Quality Management – The Solution to More Training in Britain?

Patel, Anoop; Randell, Gerry - In: Training for Quality 2 (1994) 1, pp. 23-28

provide hope that training may be taken seriously in Britain, Many organizations’ competitiveness is seriously damaged by the … lack of training, even though many experts advocate comprehensive training to be the foundation on which essential … attitude to training has been short‐sighted and only a small percentage of firms have adopted a total quality management …

Persistent link: https://www.econbiz.de/10015028308

TQM Training for Small and Medium Industries in Malaysia

Hamzah, Amir; Ho, Samuel - In: Training for Quality 2 (1994) 2, pp. 27-35

(SIRIMEX) for providing training and helping to implement TQM in SMIs. … total quality management (TQM). Aims to find out what is so special about ISO 9000 and TQM and why it is necessary for SMIs … attempts to survey the current thinking and development of TQM. Establishes the rationale for achieving TQM through a Quality …

Persistent link: https://www.econbiz.de/10015028316

Total quality through empowered training

Chelsom, John V. - In: Training for Quality 5 (1997) 4, pp. 139-145

Considers the relationships between ISO 9000, TQM and business performance. Argues that the correlation between ISO … the “compliance” philosophy of ISO 9000, and the strong innovative demands of TQM. Suggests a way of reconciling these … training, to provide performance‐driven quality. This additional package harnesses the output of TQ initiatives to the …

Persistent link: https://www.econbiz.de/10015028388

COSTS, DRAWBACKS AND BENEFITS ‐ THE CUSTOMER′S VIEW OF BS 5750

Street, Philip A.; Fernie, June M. - In: Training for Quality 1 (1993) 1

Very little research is available to help companies which are considering attaining BS 5750. The information that is available tends to be somewhat biased, either coming from the auditing organization, such as BSI, or a consultancy that is in the business of helping companies to achieve this...

Persistent link: https://www.econbiz.de/10015028299

Internal quality audits ‐ obstacles or opportunities?

Dennis Beecroft, G. - In: Training for Quality 4 (1996) 3, pp. 32-34

Suggests that auditing has been viewed by its recipients throughout history as a negative process. This perception results from how the audit is conducted, who conducts the audit, and the findings of the audit. Proposes to outline the role of internal auditing in transforming an organization...

Persistent link: https://www.econbiz.de/10015028359

Quality Instruments for Defining Authority

Ahaus, Kees; van de Water, Hen - In: Training for Quality 2 (1994) 1, pp. 14-22

Defining authority is a topic of current interest in quality management. The problem of insuffient definitions of authority appears in different forms: overlap in authority, a hiatus in the division of authority, insufficient balance between responsibility and authority, etc. Defines the...

Persistent link: https://www.econbiz.de/10015028307

Assessing Total Quality Training in Wales

Patel, Anoop - In: Training for Quality 2 (1994) 2, pp. 13-21

Presents survey results of training for quality in manufacturing companies in Wales. Six geographical areas – Cardiff … show that companies are beginning to address training in quality requirements. The Wales Quality Centre is used by a large …

Persistent link: https://www.econbiz.de/10015028314

DESIGNING A RESPONSIVE QUALITY MANAGEMENT SYSTEM

Coffey, John - In: Training for Quality 1 (1993) 1

developing a TQM approach but felt that it needed a more procedural base to work from. Discusses the approach taken and follows … quality focused training programme. Uses the Wolsey Hall experience to illustrate a general description of issues that medium …

Persistent link: https://www.econbiz.de/10015028296

Taking Quality to Japan

Broadbent, Peter - In: Training for Quality 2 (1994) 1, pp. 4-6

‐based international TQM consultancy has worked in Japan, surmounting the language barrier and accommodating to Japanese styles of …

Persistent link: https://www.econbiz.de/10015028304