In a competitive society with diverse consumer needs, service quality, customer satisfaction, customer loyalty, and corporate image determine the sustainability of service-oriented industries. However, management and leadership, employee satisfaction, and employee loyalty also influence company...

This study compared the use of public–private partnership (PPP) policy between high speed rail (HSR) projects and general infrastructure projects. Based on extensive literature reviews, drivers for adopting PPP strategy, critical success factors, and preferred risk factor allocation were...