Talley, Wayne K.; Ng, ManWo; Marsillac, Erika - In: Transportation Research Part E: Logistics and … 69 (2014) C, pp. 236-247
This paper provides a novel and unique methodology for evaluating the effectiveness performance of a port’s individual services by utilizing the concept of a port service chain – a service network utilized by a port’s service providers in the provision of the port’s services that...