pt. 1. Context -- pt. 2. Leadership, management and strategies for organizational change in public services -- pt. 3. Implementing and evaluating public services change initiatives -- pt. 4. Conclusions.

pt. 1. Context and theory -- pt. 2. Ethical change leadership : issues and challenges -- pt. 3. Change leadership and ethics : success and failure -- pt. 4. Ethical change leadership and organizational sustainability -- pt. 5. Conclusions.