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¿Es posible aumentar la satisfacción del cliente después de una queja? : la Paradoja de Recuperación del Servicio en el comercio minorista
Fayos-Gardó, Teresa
;
Moliner-Velázquez, Beatriz
; …
- In:
Universia business review : UBR
(
2015
)
46
,
pp. 54-69
Persistent link: https://www.econbiz.de/10011675261
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Turismo y moda : factores que afectan a la duración del viaje
Calderón-García, Haydeé
;
Gonzalez-Gallarza, Martina
; …
- In:
Universia business review : UBR
(
2016
)
51
,
pp. 34-51
Persistent link: https://www.econbiz.de/10011686093
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