The aim of this study is to evaluate the impact of emotional intelligence and intercultural competence on the effectiveness of volunteer work with respect to the age and length of volunteering. 174 volunteers who have volunteered or are volunteering under the Erasmus + European Voluntary Service...

The purpose of this study is to investigate the impact of individuals' competencies in business intelligence (BI) and analytics (BA) on process effectiveness (PE). Moreover, to investigate the mediating role of user participation (UP) and the moderating role of gender in this relationship. An...

Much of service quality research has been carried out on external service quality, i.e., services delivered by organizations to their own customers. The aim of this study was to investigate the influence of internal service quality (ISQ) on external service quality (ESQ), under the existence of...

This paper explores how work motivation mediates the association between work environmental factors and job satisfaction. The data were collected through a questionnaire survey administered to middle and top managers in Jordanian commercial banks. A total of 295 questionnaires were returned out...

Developing research methodology contributes to better management research outputs, links better management theory to business practice, as well as enriches the academic training received by the students at universities. Researchers might be tempted to provide generalizations on management...

This research aims to investigate whether outsourcing mediates the impact of dynamic strategic capabilities on strategic entrepreneurship. The population of the research consists of top managers in five stars hotels. A sample of 215 respondents were selected for the research in which 186...

Employee intrapreneurial engagement is considered to be one of the fundamental initiatives that can help organisations to achieve a sustainable competitive advantage in the midst of economic hardship and stiff competition particularly in a volatile and competitive business environment. The main...

The aim of this research is to examine if there are any synchronous or longitudinal effects of employee commitment on employee engagement. The former is measured as a whole construct using affective, continuous and normative dimensions of commitment introduced by Allen and Mayer (1990), while...

Turnaround process involved many approaches of strategic and tactical attempts. However, such knowledge are difficult to identified since many previous studies only focused on what constitute successful turnaround, and limited to the use of financial data. As turnaround is a transformational...

This study aimed at investigating the impact of open book management (OBM) on customer satisfaction in the presence of employee job performance as a mediating variable. OBM was measured using employee empowerment, information sharing, employee training, and employee participation in...