After an introductory discussion of market share and market failure in job matching, the results of two empirical analyses are reported. The first is a cross national comparison of the importance of the public employment service (PES) as a job search channel in 12 EU states based on a special...

This paper surveys and compares national experience with performance management in European public employment services (PES) in the form of 'management by objectives' (MBO). Part I of this paper reviews the relevant performance management literature and defines key terms. Part II presents the...

The radar chart approach is one of a number of special analytical tools that have been developed in connection with benchmarking in the private and public sectors. Although well established as a management tool, the radar chart approach has to our knowledge never been applied to benchmarking...

Die Arbeitsämter im Bundesgebiet West unterscheiden sich beträchtlich hinsichtlich ihrer Effizienz. Dies zeigen Berechnungen mit dem Ansatz der 'technischen Effizienzanalyse'. Effizienz wurde auf zwei Niveaus berechnet: Aktivität, z. B. Zahl der Vermittlungen und Zahl der Teilnehmer in...