Although access to higher education has helped many minority ethnic men and women improve their labour market position compared to prior generations or the less qualified, it remains unclear to what extent higher level qualifications facilitate an equalization of labour market outcomes with...

In earlier work (Rubery, 1988), the extent to which women might act as a flexible reserve over the business cycle was argued to depend on three main factors: the pattern of gender segregation and its relationship to employment change; women’s commitment to labour market participation; and...

Employment regime theory is used to examine whether cross-national variation in call centre job quality is a result of differences in national institutional regime, i.e. inclusivist, dualist and market regimes. Analysis of an establishment-level survey of 1734 call centres revealed that, as...

This article examines union responses to the reorganization of call centre work in Germany, drawing on case studies from the telecommunications, financial services and subcontractor industries. Service unions initially adopted innovative strategies to organize these workplaces, in response to...