There has been considerable debate about the impact of different national institutional environments on work organization. The Nordic countries, with their strong trade unions and well developed systems of social partnership around collective bargaining and vocational education and training, are...

A current theme within debates over interactive service work is that many routine service jobs are ‘skilled’ because they require workers to perform ‘emotion work’ and ‘articulation work’. Drawing upon workers’ views of their skills in two mass...

This article examines the impact of supply chain pressures on the UK food processing industry and the implications for occupational health and safety. Based upon case studies in three meat processing plants, the research found that although the number of accidents is declining, little progress...

There is a widely held assumption that product market strategies, skill and pay are linked. Supportive evidence is typically drawn from manufacturing and using quantitative analyses. Emergent research of the link in services is ambivalent and has methodological limitations. This article...