Manufacturers usually benefit by dividing their innovation processes into distinct phases inorder to ensure that the development activities are performed efficiently in an appropriatesequence [1]. Users usually do not apply such structured processes. They follow a moreintuition-driven approach....

Manufacturers usually benefit by dividing their innovation processes into distinct phases in order to ensure that the development activities are performed efficiently in an appropriate sequence. Users usually do not apply such structured processes. They follow a more intuition-driven approach....