Brangewitz, Sonja; Djawadi, Behnud; Fahr, Rene; Haake, … - Department Volkswirtschaftslehre, Fachbereich für … - 2014
In internet transactions where customers and service providers often interact once and anonymously, a reputation system is particularly important to reduce information asymmetries about product quality. In this study we experimentally examine the impact of the customers' evaluation abilities on...