Because no-show behavior typically leads to operational inefficiencies and thus diminishing returns for service firms, a growing number of authors have demonstrated the potential of using reminders to reduce no-show rates. In this study, by examining the behavioral responses of 13,911 season...

We conducted a framed field experiment to explore a situation where individuals have potentially competing social identities to understand how group identification and socialization affect ingroup favoritism and out-group discrimination. The Dictator Game and the Trust Game were conducted in...