This paper provides a comparative analysis of statistical methods to evaluate the consumer perception about the quality of Services of General Interest. The evaluation of the service quality perceived by users is usually based on Customer Satisfaction Survey data and an ex-post evaluation is...

Since independence, India has come a long way from being a food-deficit to a food surplus country. With its varied agro-climatic conditions and large production base, the country has become a leading exporter of fresh and processed food products. The Indian government is keen to promote exports...