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The impact of mergers on the degree of competition in the banking industry

Cerasi, Vittoria; Chizzolini, Barbara; Ivaldi, Marc - 2010 - This draft: 24 November 2009

given by testing a monopolistic competition model of bank branching behaviour on individual bank data at county level … (départements and provinces) in France and Italy. We propose a measure of the degree of competiveness in each local market that is … among incumbent banks on competition and discuss when, depending on the pre-merger structure of the market and geographic …

Persistent link: https://www.econbiz.de/10008735753

Approaches to consumer satisfaction : whose choice is it, anyway

Uusitalo, Outi - 1991

Persistent link: https://www.econbiz.de/10000814677

Measuring service quality : the opinion of Europeans about utilities

Ferrari, Pieralda A. (contributor); … - 2008

This paper provides a comparative analysis of statistical methods to evaluate the consumer perception about the quality of Services of General Interest. The evaluation of the service quality perceived by users is usually based on Customer Satisfaction Survey data and an ex-post evaluation is...

Persistent link: https://www.econbiz.de/10003715378

Rising aspirations dampen satisfaction

Clark, Andrew E.; Kamesaka, Akiko; Tamura, Teruyuki - 2015

Persistent link: https://www.econbiz.de/10011302503

Healthcare delivery and stakeholder's satisfaction under social health insurance schemes in India : an evaluation of Central Government Health Scheme (CGHS) and Ex-servicemen Contr...

Vellakkal, Sukumar; Juyal, Shikha; Mehdi, Ali - 2010

This study attempted to evaluate the working of the Central Government Health Scheme (CGHS) and Ex-servicemen Contributory Health Scheme (ECHS) by assessing patient satisfaction as well as the issues and concerns of empanelled private healthcare providers. The study is based on a primary survey...

Persistent link: https://www.econbiz.de/10008760542

Are client satisfaction surveys useful? : Evidence from matched facility and household data in Madagascar

Glick, Peter - 2007

Persistent link: https://www.econbiz.de/10003722978

Kundetilfredshed : determinanter og effekter

Martensen, Anne - 1998

Persistent link: https://www.econbiz.de/10000982809

Intra-individual and crossover effects of work contact in leisure time on satisfaction with work-life balance

Lott, Yvonne - 2018

Using data from the 2015/2016 German Family Panel (pairfam), this article examines the intra-individual and crossover effects of work contact in leisure time on satisfaction with work-life balance. Results of mediation analyses show that individuals who have work contact in leisure time are less...

Persistent link: https://www.econbiz.de/10011935957

Customer satisfaction evaluation using multidimensional item response theory models

Andreis, Federico; Ferrari, Pier Alda - 2015

Persistent link: https://www.econbiz.de/10011765256

Identity, policy satisfaction, perceived character : what factors explain President Duterte's popularity?

Ducanes, Geoffrey M.; Rood, Steven; Tigno, Jorge V. - 2023

Persistent link: https://www.econbiz.de/10014331775

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