Widespread misconceptions can be critical, especially in times of crisis. Through a field experiment, we study how to address such wrong or inaccurate beliefs using messages delivered to individual citizens using mobile phones. We focus on misinformation related to the COVID-19 pandemic in a...

On 25 November 2015, the European Union enacted new rules for international mobile roaming (IMR) under Regulation 2015/2120, which seeks to implement a Roam Like at Home (RLAH) regime among the member states of the European Union. Questions remain, however, as to whether it is possible to...

This paper examines the consequences of introducing mobile number portability (MNP). As MNP allows consumers to keep their telephone number when switching providers, it reduces consumers’ switching costs. However, MNP may also cause consumer ignorance if telephone numbers no longer identify...

The importance of connectivity is growing across the world as the need for access to information and communication technologies is becoming more important for economic development. This paper presents the concept of the connectivity frontier as the expected achievable level of commercially...

Prior research has shown that users are a valuable resource for identifying new product or service innovations. However, few scholars have analyzed how different user types such as intermediate and end users are interacting along the value chain of an emerging new product and how they contribute...