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~isPartOf:"Working paper series / Center for Advanced Human Resource Studies"
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Batt, Rosemary
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Working paper series / Center for Advanced Human Resource Studies
ILR review : a publication of the New York State School of Industrial and Labor Relations, a statutory college of the State University, Cornell University, Ithaca
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The Oxford handbook of work and organization
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Financialization, new investment funds, and labour : an international comparison
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Inequality, uncertainty, and opportunity : the varied and growing role of finance in labor relations
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Institute for New Economic Thinking Working Paper Series No. 118 "https://doi.org/10.36687/inetwp118" https://doi.org/10.36687/inetwp118
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International contributions to labour studies : publ. for the Cambridge Political Economy Society and the Higgins Labor Research Center, University of Notre Dame
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Human resource management, service quality, and economic performance in call centers
Batt, Rosemary
(
contributor
);
Moynihan, Lisa M.
(
contributor
)
-
2004
Persistent link: https://www.econbiz.de/10002616895
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2
Managing customer services : human resource practices, turnover, and sales growth
Batt, Rosemary
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2000
Persistent link: https://www.econbiz.de/10001601679
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3
Strategic segmentation in frontline services : matching customers, employees, and human resource systems
Batt, Rosemary
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2000
Persistent link: https://www.econbiz.de/10001601681
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4
Re-examining employee participation through the lens of stakeholder management
Batt, Rosemary
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1999
Persistent link: https://www.econbiz.de/10001601686
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5
Service management and employment systems in U.S. and Indian call centers
Batt, Rosemary L.
(
contributor
); …
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2005
Persistent link: https://www.econbiz.de/10003279767
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6
U.S. call center industry report 2004 : national benchmarking report ; strategy, HR practices & performance
Batt, Rosemary
(
contributor
); …
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2005
Persistent link: https://www.econbiz.de/10003135723
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7
Employee voice, human resource practices, and quit rates : evidence from the telecommunications industry
Batt, Rosemary
;
Colvin, Alexander
;
Keefe, Jeffrey
-
2001
Persistent link: https://www.econbiz.de/10001601661
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8
How high performance human resource practices and workforce unionization affect managerial pay
Colvin, Alexander
;
Batt, Rosemary
;
Katz, Harry C.
-
2000
Persistent link: https://www.econbiz.de/10001601677
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9
Performance and growth in entrepreneurial firms : what do unions do?
Welbourne, Theresa M.
;
Batt, Rosemary
-
1999
Persistent link: https://www.econbiz.de/10001601688
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