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How do incumbents fare in the face of increased service competition?
Buell, Ryan W.
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Campbell, Dennis W.
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Frei, Frances X.
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2011
Persistent link: https://www.econbiz.de/10008906627
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The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.
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Campbell, Dennis W.
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Frei, Frances X.
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2016
Persistent link: https://www.econbiz.de/10011570815
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