The Legal Aid Council of Nigeria (LACON) and the World Bank are pleased to present this publication about the Access to Justice for the Poor Project implemented in Kaduna State, Nigeria, between 2012 and 2015. In that time, LACON made great strides in bringing legal aid services to the...

This report covers four areas that had been identified by County officers from both the County Executive and the County Assembly as areas that have brought conflict and disharmony in Counties. These issues and challenges cut across Public Finance Management (PFM), public participation, functions...

This learning note aims to document the experience of the Board of Audit and Inspection of Korea (BAI) and the online administrative appeals hub system of Korea's Central Administrative Appeals Commission (CAAC) in leveraging ICT platforms for citizen engagement. The note both analyzes...

This paper explores questions related to trust in government and citizen engagement based on a literature review and consultations with experts and World Bank practitioners. The authors unpack the understanding of what trust is by shedding light on different types of trust and their...

The Government of Indonesia has introduced many reforms to improve the quality of education but learning outcomes have continued to lag. Improving the quality of education has been especially challenging in rural and remote areas. Starting in 2016, the World Bank supported the Government of...

This report presents the findings of a rapid mapping and capacity assessment of nongovernmental organizations (NGOs) operating in Guinea Bissau. The assessment aimed to understand the role of NGOs in targeted service delivery sectors and in social mobilization. The findings of the assessment...

Despite higher levels of poverty and extreme poverty in rural areas, access to basic services outside the capital is limited in Guinea-Bissau. The state's weak presence beyond Bissau has meant that donors, working in partnership with local non-governmental organizations (NGOs), have become an...

Globally, cities are the source of over 70 percent of the world's greenhouse gas emissions. Cities are also the engines of the global economy, concentrating more than half the world's population, and they are where the middle class is rapidly expanding. Indeed, by the year 2050, two-thirds of...

Governments fail to provide the public goods needed for development when its leaders knowingly and deliberately ignore sound technical advice or are unable to follow it, despite the best of intentions, because of political constraints. This report focuses on two forces-citizen engagement and...

This paper presents a new database of indicators measuring the extent to which rulemaking processes are transparent and participatory across 185 countries. The data look at how citizen engagement happens in practice, including when and how governments open the policy-making process to public...