Purpose – The purpose of this paper is to present industry perspectives on diversity research for the hospitality industry. This piece transcribes a panel discussion at the 2010 Hospitality Industry Diversity Institute Conference. Design/methodology/approach – The panel discussion created...

Purpose – One out of four foodservice employees speaks a foreign language at home. Furthermore, 37 percent of those employees speak limited English. Given this, hospitality managers must find ways to effectively communicate with their employees. This paper seeks to address these issues....

Purpose – The increasing number of Hispanic immigrant employee workers in the hospitality industry in the USA has led to some imperative issues and questions, such as how communication barriers and culture gaps influence work injuries. The purpose of this study is to examine factors that...

Purpose – A growing body of research demonstrates that diversity training can be successful in improving attitudes and behaviors towards ethnic minorities but, very little research focuses on the effects of diversity training on ethnic minorities' attitudes. Therefore, the purpose of the...

Purpose – The purpose of this paper is to review the contribution made by this theme issue to the literature examining workforce diversity in the hospitality industry and methods that can be used to remediate communication barriers due to differences. Design/methodology/approach – This paper...