Purpose – The purpose of this paper is to present a scale for service quality evaluation in the hospitality sector. This scale has two aims: to assess the dimensions and attributes consumers use when evaluating the quality of the service provided by hotels, and to determine what influence...

Purpose: The desired balance between human activity and environmental development and protection requires a clear and equitable distribution of responsibilities, regarding consumption and behavior toward natural and cultural resources. This paper aims to take a look at the relationship between...

Purpose: This paper aims to critically review the contributions made by the authors of the papers selected for this global trends issue and to present the main lessons for tourist organizations and destinations. Design/methodology/approach: A content analysis of the papers presented in this...

Purpose: This paper aims to introduce the papers in this issue and to explain the pertinence of the strategic question. Design/methodology/approach: A brief context for the strategic question is provided, as well as the issue alignment and a content analysis of the papers selected. Findings:...

Purpose: The purpose of this paper is to draws on the main conclusions of an International Tourism Forum Round Table discussion, attended by representatives of the main entities of the tourism sector in Portugal as well as international travel and tourism specialists. The authors identify the...

Purpose: This paper aims to introduce the papers in this issue and explain the pertinence of the strategic question. Design/methodology/approach: A brief context for the strategic question is provided, as well as the issue alignment and a content analysis of the papers selected. Findings: From...

Purpose: This paper aims to critically review the contributions made by the authors of the papers selected for this global trends issue and to present the main lessons for tourist organizations and destinations. Design/methodology/approach: A content analysis of the papers presented in this...

Purpose – The purpose of this paper is to illustrate the importance of a sound and participatory strategic planning process for the management of tourism at national and regional levels and its contribution to the sustainable development of destinations. Design/methodology/approach – The...

Purpose – The purpose of this paper is to review the question: What have we learned about how tourist destinations may become more competitive and the tools to achieve this aim? Design/methodology/approach – The paper considers the contribution made by each theme issue article to an overall...